Support and Maintenance
Support packages and maintenance for FirmwareMine products are available directly from FirmwareMine on a yearly basis. The comparison matrix below outlines differences in package features as the following and for prices and more information, please Contact Us.
| Basic (1 year) | Standard (1 year) | Premium (1 year) |
|
|---|---|---|---|
| Bug fixes |  | | |
| Commercial Updates | | | |
| How-To Questions | | | |
| Optimization Questions | |
||
| # of Support Incidents ** | 3 | 10 | Unlimited |
| Support Type | Email Only | Email Only | Email or Phone |
| Dedicated Support Engineer | |
||
| Response Time | 3 Business Days | 1 Business Day | 4 Business Hours |